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Fix a broken tree
Michele Salvador edited this page Dec 23, 2023
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Family Gem opens without problems (you see the Trees main page), but tapping a tree the app crashes.
To open the broken tree:
- Make sure you have the latest release of Family Gem:
Trees → ⚙️ Settings → About → Version 1.0.0.6 or higher
Otherwise update Family Gem downloading the latest APK. - Check for errors inside the tree:
Trees → ⋮ menu → Find errors → Correct
If this doesn’t help, you can save a backup of the broken tree:
- Trees → ⚙️ Settings → Show advanced tools
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Trees → ⋮ menu → Save ZIP backup
This generates an exact copy of the tree inside a ZIP file, media files included.
If you want, please send this ZIP backup (or maybe only the tree.json inside it) by email to the app developer: michelesalvador@iol.it.
Get more support or give your feedback about Family Gem:
- Open an issue on GitHub (GitHub account required)
- Start a conversation on the Family Gem Google group (Google account required)
- Directly email to the Family Gem Google group: family-gem@googlegroups.com (no account required)