Skip to content
Michele Salvador edited this page Dec 23, 2023 · 4 revisions

Family Gem opens without problems (you see the Trees main page), but tapping a tree the app crashes.

To open the broken tree:

  • Make sure you have the latest release of Family Gem:
    Trees → ⚙️ SettingsAboutVersion 1.0.0.6 or higher
    Otherwise update Family Gem downloading the latest APK.
  • Check for errors inside the tree:
    Trees menu → Find errorsCorrect

If this doesn’t help, you can save a backup of the broken tree:

  • Trees → ⚙️ SettingsShow advanced tools
  • Trees menu → Save ZIP backup
    This generates an exact copy of the tree inside a ZIP file, media files included.

If you want, please send this ZIP backup (or maybe only the tree.json inside it) by email to the app developer: michelesalvador@iol.it.

Clone this wiki locally