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Reporting bugs

slackner edited this page Aug 28, 2014 · 4 revisions

Reporting bugs

Warning: Do not submit bug reports at bugs.winehq.org when using this version!

If you encounter any issues, the first thing you should do is to try it with regular wine. We're only a very small developer team, and although we would like to do that, we probably cannot really solve all your Wine bugs. When it turns out that the official Wine version also doesn't work, you can file a bugreport at the official Wine bugtracker. Feel free to mention that you also tested with Wine-Compholio, but all bugreport related information (logs, crashdumps, ...) should concentrate only on upstream wine.

If it turns out, that it works with upstream wine, but not with Wine-Compholio, then it might be a regression caused by our patches. We would like you to report this issue to us, so we can fix it in future versions. You can also report issues, when testing with upstream Wine is impossible or it crashes with a different error (for example much earlier).

When submitting a application related bug here on github, please make sure to include at least the following information. Generally its always a good idea to provide as much information as possible, since this will significantly increase chances to provide support and to fix it.

  1. Which application triggers the bug

    • Application name and version number
    • How to obtain it (download URL + checksum if public available)
  2. What exactly doesn't work

    • Log of the terminal output of the application
    • For visual issues please additionally attach a screenshot, and describe what it should look like
    • Optionally: If you already know whats going wrong, please attach appropriate WINEDEBUG logs or excerpts showing the issue.
  3. Details about your WINEPREFIX

    • Recommended: Test it in a new wine prefix, and report if this works
    • Did you install any overrides? (for examples by using winetricks)
    • Did you change any settings by running winecfg?
  4. Information about your Wine-Compholio version

    • Recommended: Test with regular wine, and report if this works
    • Version number (/opt/wine-compholio/bin/wine --version)
    • Patches in your build (/opt/wine-compholio/bin/wine --patches)
    • Installed optional libraries (/opt/wine-compholio/bin/wine --check-libs)
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