CX Agent Performance Analysis Dashboard

This project uses Power BI Desktop and Excel to help businesses and improve agent performance.

NovyPro Dashboard link:

https://www.novypro.com/project/cx-agent-performance-dashboard

Application Used:

1. Power BI
2. Excel

Key Features:

1. Tracking the KPIs of the agents and their work.
2. We can select the data according for the business needs like selecting the agent wise or month wise.
3. Analysing with the data we can get to the top performer and least performer.
4. We can improve the performance of the other least performer with the help of the top performer data and feedback.