Onify Blueprint: Create incident in ServiceNow

This simple little Blueprint shows how to create a incident in ServiceNow using ServiceNow API.

Requirements

• Onify Hub v2
• Onify Flow license
• Camunda Modeler 4.4 or later
• Curl command (maybe)
• ServiceNow (dah :-)

Included

• 3 x Settings
• 1 x Flows

Setup

Settings

• Replace <ONIFY-HUB-API-URL> with Onify Hub API url
• Replace <AUTH-TOKEN> with Onify Hub API auth token
• Replace <SERVICENOW-INSTANCE> with ServiceNow instance url (https://devXXXXXX.service-now.com)
• Replace <SERVICENOW-USERNAME> with ServiceNow instance username
• Replace <SERVICENOW-PASSWORD> with ServiceNow instance password

Add setting for ServiceNow instance

curl -X POST "<ONIFY-HUB-API-URL>/api/v2/admin/config/settings?refresh=false" -H "accept: application/json" -H "authorization: <AUTH-TOKEN>" -H "Content-Type: application/json" -d "{ \"key\": \"_servicenow_url\", \"name\": \"ServiceNow URL\", \"value\": \"<SERVICENOW-INSTANCE>/api/now\", \"type\": \"string\", \"tag\": [ \"servicenow\" ], \"category\": \"custom\" }"

Add setting for ServiceNow username

curl -X POST "<ONIFY-HUB-API-URL>/api/v2/admin/config/settings?refresh=false" -H "accept: application/json" -H "authorization: <AUTH-TOKEN>" -H "Content-Type: application/json" -d "{ \"key\": \"_servicenow_username\", \"name\": \"ServiceNow username\", \"value\": \"<SERVICENOW-USERNAME>\", \"type\": \"string\", \"tag\": [ \"servicenow\" ] }"

Add setting for ServiceNow password

curl -X POST "<ONIFY-HUB-API-URL>/api/v2/admin/config/settings?refresh=false" -H "accept: application/json" -H "authorization: <AUTH-TOKEN>" -H "Content-Type: application/json" -d " { \"key\": \"_servicenow_password\", \"name\": \"ServiceNow password\", \"value\": \"<SERVICENOW-PASSWORD>/api/now\", \"type\": \"password\", \"tag\": [ \"servicenow\" ], \"category\": \"custom\" }"

Flows

Deploy

1. Open create-incident-servicenow.bpmn in Camunda Modeler
2. Customize the flow (optional)
3. Click Deploy current diagram and follow the steps

Run

To test and run the flow, click Start current diagram

Support

• Community/forum: https://support.onify.co/discuss
• Documentation: https://support.onify.co/docs
• Support and SLA: https://support.onify.co/docs/get-support

License

This project is licensed under the MIT License - see the LICENSE file for details.