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adding a copy of our report template
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# Report bugs and issues | ||
NetBird offers different ways to report bugs and issues. For prompt and effective assistance, please provide detailed information as outlined in our bug/issue [reporting template](#reporting-template). | ||
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For cloud users, you can report bugs and issues via email by sending an email to [support@nebtird.io](mailto:support@netbird.io), via [Github issues](https://github.com/netbirdio/netbird/issues/new/choose) or by joining our Join our [Slack Channel](https://join.slack.com/t/netbirdio/shared_invite/zt-vrahf41g-ik1v7fV8du6t0RwxSrJ96A). | ||
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For on-premise users, you can report bugs and issues via [Github issues](https://github.com/netbirdio/netbird/issues/new/choose) or by joining our Join our [Slack Channel](https://join.slack.com/t/netbirdio/shared_invite/zt-vrahf41g-ik1v7fV8du6t0RwxSrJ96A). | ||
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## Reporting Template | ||
When reporting bugs and issues, please ensure you provide the following information: | ||
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**Describe the problem** | ||
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A clear and concise description of what the problem is. | ||
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**To Reproduce** | ||
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Steps to reproduce the behavior: | ||
1. Go to '...' | ||
2. Click on '....' | ||
3. Scroll down to '....' | ||
4. See error | ||
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**Expected behavior** | ||
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A clear and concise description of what you expected to happen. | ||
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**Are you using NetBird Cloud?** | ||
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Please specify whether you use NetBird Cloud or self-host NetBird's control plane. | ||
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**NetBird version** | ||
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`netbird version` | ||
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**NetBird status -d output:** | ||
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If applicable, add the `netbird status -d' command output. | ||
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**Screenshots** | ||
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If applicable, add screenshots to help explain your problem. | ||
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**Additional context** | ||
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Add any other context about the problem here. |