Troubleshooting and Resolution Assistant (TRA)

Overview

The Troubleshooting and Resolution Assistant (TTRA) is a Software-as-a-Service (SaaS) platform that simplifies and automates the process of identifying, diagnosing, and resolving telecommunication network issues. The app is designed for Internet Service Providers (ISPs), Managed Service Providers (MSPs), and telecom companies to streamline operations, reduce downtime, and enhance the efficiency of technical teams.

The platform combines real-time diagnostics, AI-driven insights, and an intuitive user interface to empower technicians, dispatch teams, and managers to handle network issues seamlessly.

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Problem Statement

Telecom providers often face challenges such as:

• Lengthy troubleshooting processes leading to downtime.
• Inefficient coordination between dispatch teams and technicians.
• Lack of centralized tools for diagnostics, ticket tracking, and knowledge management.
• High operational costs due to manual processes and delays in issue resolution.

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Solution

TTRA offers an end-to-end platform with:

1. Automated Diagnostics:

   • Real-time monitoring and detection of network issues.
   • Preconfigured workflows for quick root cause analysis.

2. Ticket Management System:

   • Easy ticket creation and assignment based on location, issue type, and technician availability.
   • SLA tracking with color-coded priority levels.

3. AI-Powered Virtual Assistant:

   • NLP chatbot to guide users through troubleshooting steps.
   • Integration with WhatsApp, SMS, or email for updates and communication.

4. Performance Analytics and Reporting:

   • Insights into resolution times, team performance, and SLA compliance.
   • Predictive analytics to foresee potential network issues.

5. Knowledge Base:

   • Centralized repository of troubleshooting guides, FAQs, and solutions.
   • Continuously updated based on new issues and resolutions.

6. Remote Management Tools:

   • Allow technicians to perform remote diagnostics and resolve issues.
   • Integration with network monitoring tools like MikroTik, Cisco, and VSOL OLT.

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Key Features

• Multi-Tenant SaaS Model: Secure access for multiple clients with isolated data.
• Real-Time Alerts: Notify dispatch teams and technicians of critical issues.
• Customizable Dashboards: Role-based views for dispatch teams, technicians, and managers.
• Third-Party Integration: Seamlessly connects with existing telecom systems and monitoring tools.
• Mobile App: On-the-go access for technicians and dispatch teams.

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Target Audience

• Small to medium ISPs needing efficient troubleshooting tools.
• Large telecom providers seeking to enhance technician productivity.
• MSPs looking to offer value-added services to their clients.

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Revenue Model

1. Subscription Plans: Tiered pricing based on number of users and features.
2. Usage-Based Pricing: Charges based on ticket volume or diagnostics performed.
3. API Licensing: Fees for integrating with third-party monitoring tools.

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Technology Stack

• Frontend: React.js or Bubble (No-Code) for rapid UI development.
• Backend: Node.js or Django for scalable API services.
• Database: PostgreSQL or MongoDB for secure data storage.
• AI/ML: TensorFlow or AutoML for predictive analytics and chatbots.
• Hosting: AWS or DigitalOcean for reliable cloud infrastructure.

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Vision

Our goal is to become the go-to platform for telecom troubleshooting and resolution, empowering providers to deliver seamless, reliable service while minimizing operational costs.