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Fusion of reinstalling-gpu-drivers.md to installing-and-updating-drivers.md #207

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1 change: 0 additions & 1 deletion .vitepress/config.ts
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Expand Up @@ -72,7 +72,6 @@ function wikiLinks() {
{ text: 'Fixing Problems with the Microsoft Store', link: '/wiki/fixing-microsoft-store' },
{ text: 'Installing Windows', link: '/wiki/installing-windows' },
{ text: 'Joining and Leaving the Windows Insider Program', link: '/wiki/windows-insiders' },
{ text: 'Reinstalling GPU Drivers', link: '/wiki/reinstalling-gpu-drivers' },
{ text: 'Downloading Windows', link: '/wiki/downloading-windows' },
{ text: 'Common Windows Misconceptions', link: '/wiki/common-misconceptions' },
{ text: 'Backing Up Data', link: '/wiki/backup' },
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3 changes: 2 additions & 1 deletion src/public/_redirects
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@@ -1,3 +1,4 @@
/wiki/using-the-media-creation-tool /wiki/downloading-windows 301
/wiki/using-the-media-creation-tool.html /wiki/downloading-windows.html 301
/mod/banAppeal https://appeal.msft.chat/ 301
/mod/banAppeal https://appeal.msft.chat/ 301
/wiki/reinstalling-gpu-drivers /wiki/installing-and-updating-drivers 301
1 change: 0 additions & 1 deletion src/wiki/index.md
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Expand Up @@ -12,7 +12,6 @@ This Wiki is contributed to by the community and is not official, any advice giv
* [Fixing Problems with the Microsoft Store](fixing-microsoft-store)
* [Installing Windows](installing-windows)
* [Joining and Leaving the Windows Insider Program](windows-insiders)
* [Reinstalling GPU Drivers](reinstalling-gpu-drivers)
* [Downloading Windows](downloading-windows)
* [Common Windows Misconceptions](common-misconceptions)
* [Backing Up Data](backup)
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83 changes: 69 additions & 14 deletions src/wiki/installing-and-updating-drivers.md
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Expand Up @@ -6,11 +6,11 @@ In this guide, you will learn how to download or update drivers on your computer
It is highly recommended to avoid using third-party software to update or install your drivers.
:::

## Identifying Your Hardware
## Finding Your Hardware
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The first step in installing drivers is to correctly identify the hardware you need drivers for. This information can be found in your computer's manual or by using the Device Manager. You can access the device manager by right-clicking the Windows start button or by pressing <kbd>Win</kbd> + <kbd>X</kbd> and selecting Device Manager. In the Device Manager, look for the device you require drivers for, and expand its entry to see its model number.
The first step in installing drivers is to correctly find the hardware you need drivers for. This information can be found in your computer's manual or by using the Device Manager. You can access the device manager by right clicking the Windows start button or by pressing <kbd>Win</kbd> + <kbd>X</kbd> and selecting Device Manager. In the Device Manager, look for the device you need drivers for, and expand its entry to see its model number.
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You can also use the System Information tool to find hardware information; open System Information, navigate to the “Hardware” section and find the device you require drivers for.
You can also use the System Information tool to find hardware information; open System Information, navigate to the “Hardware” section and find the device you need drivers for.

## Method 1: Using Windows Update

Expand All @@ -22,9 +22,9 @@ You can usually find drivers for your devices in Windows Update, instead of havi

3. Click on “Check for Updates” or "Download & Install Updates".

Windows Update might say that you are up-to-date, even if optional updates are available. You can check for additional optional updates in the 'Optional updates' section of Windows Update settings.
Windows Update might say that you are up-to-date, even if optional updates are available. You can check for more optional updates in the 'Optional updates' section of Windows Update settings.

On Windows 11:
### On Windows 11:

1. Click "Advanced options".

Expand All @@ -42,7 +42,23 @@ On Windows 11:

![An available optional driver update, with the Download & install button selected.](./img/installing-and-updating-drivers/optional-updates/windows-update-driver-update-example.png)

On Windows 10, a "View optional updates" link will appear under "Check for updates" if optional updates are available. Click on it to see the list of available driver updates.
### On Windows 10:

1. Open the Settings app. You can do this by searching for it in the Start menu, pressing <kbd>Win</kbd> + <kbd>I</kbd>, or pressing the Settings icon above the power button.

![The Settings button in Windows 10's Start menu.](./img/reinstalling-gpu-drivers/opensettings.png)

2. Select "Update & Security".

![The "Update & Security" tile in Windows 10's Settings app.](./img/reinstalling-gpu-drivers/updateandsecurity.png)

3. If there are updates available, click "Download". Otherwise, click "Check for Updates".

![The "Check for updates" button in Windows Update settings.](./img/reinstalling-gpu-drivers/checkforupdates.png)

4. Windows should begin looking for any drivers or updates available for your device, including graphics drivers if any are available.

![Windows Update is checking for updates.](./img/reinstalling-gpu-drivers/checkingforupdates.png)

## Method 2: Using your OEM's website

Expand All @@ -54,7 +70,7 @@ It is highly recommended to download or update your drivers through your manufac

All you need to do is:

1. On the search engine of your choice (Google, Bing, etc…), search for "{device manufacturer} drivers".
1. On the search engine of your choice (Google, Bing, DuckDuckGo…), search for "{device manufacturer} drivers".
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2. Visit the manufacturer's website and enter the model of your device, then follow the instructions on the page.
3. When you select the product, you may be shown with 2 options:

Expand All @@ -71,6 +87,16 @@ All you need to do is:

- [ASUS](https://www.asus.com/support/download-center)

- [Intel](https://downloadcenter.intel.com/)

- [NVIDIA](https://www.nvidia.com/Download/index.aspx)

- [AMD](https://www.amd.com/en/support)

::: tip Note
You may also want to use Display Driver Uninstaller (DDU) for this if you're using an NVIDIA or Intel GPU. If that's the case, there is an excellent guide on that [here](https://www.wagnardsoft.com/content/ddu-guide-tutorial). If you're using an AMD GPU, then the Radeon installer's built-in "factory reset" (under Additional Options) function is preferred over DDU.
:::

## Method 3: Using your manufacturer's website

::: tip Note
Expand All @@ -79,7 +105,7 @@ All you need to do is:

For each piece of hardware in your computer that you wish to get drivers for:

1. On the search engine of your choice (Google, Bing, etc…), search for "{hardware manufacturer} drivers".
1. On the search engine of your choice (Google, Bing, DuckDuckGo…), search for "{hardware manufacturer} drivers".
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2. Search for the model number of the piece of hardware you want to upgrade/install drivers for.

Expand All @@ -88,7 +114,35 @@ For each piece of hardware in your computer that you wish to get drivers for:
- Download the driver downloader (recommended).
- Download this specific driver only and install manually.

See [Reinstalling GPU drivers from the OEM's website](reinstalling-gpu-drivers#method-3-oem-website) for more information on installing GPU drivers.
## Method 4: Device Manager

::: tip Note
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This method may not work effectively on older versions of Windows, if this is the case then don't follow this method.
:::

1. Open Device Manager by either searching for it in Start or pressing <kbd>Win</kbd> + <kbd>X</kbd> and tapping <kbd>M</kbd> afterwards.

![Windows 10's taskbar search menu, with "Device Manager" shown as the first result.](./img/reinstalling-gpu-drivers/devmgmtsearch.png)

2. Find the category of your device (as example "Display adapters"). You'll be presented with a list of devices installed in your system.

![Device Manager's "Display adapters" section is expanded. Underneath it, Device Manager shows any connected graphics devices. This image shows an NVIDIA GeForce RTX 2060 SUPER in the "Display adapters" section.](./img/reinstalling-gpu-drivers/devmgmtdisplayadapt.png)

3. Right-click the device you wish to reinstall. Then, select "Uninstall device".

![The "Uninstall device" option is in the context menu that appears when right-clicking a device in Device Manager.](./img/reinstalling-gpu-drivers/devmgmtuninstall.png)

4. Select "Delete the driver software for this device" then click "Uninstall". Note that your screen may flicker after clicking this button.

![Device Manager shows a confirmation window before uninstalling the driver for the device. The checkbox for "Delete the driver software for this device" is checked.](./img/reinstalling-gpu-drivers/devmgmtdelete.png)

5. Go to "Action", then select "Scan for hardware changes".

!["Scan for hardware changes" is shown under Device Manager's "Action" menu, at the top of the window.](./img/reinstalling-gpu-drivers/devmgmtscan.png)

6. Go back to unrecognised devices category or go to the same device category and find the target you are trying to reinstall. If you find it in unrecognised devices, right-click and install. Or if it's already reinstalled automatically, you're done. (In GPU, note that it may now be called "Microsoft Basic Display Adapter". Right-click it and select "Update driver").

![The "Update driver" option is in the context menu that appears when right-clicking a device in Device Manager.](./img/reinstalling-gpu-drivers/devmgmtupdate.png)

## Troubleshooting 🔧

Expand Down Expand Up @@ -118,11 +172,11 @@ Verifying driver signatures ensures you are installing secure, untampered and co

![The properties window for a device in Device Manager, with the Driver tab and Roll Back Driver button highlighted.](./img/installing-and-updating-drivers/troubleshooting/device-manager-properties-roll-back-driver.png)

4. Windows will ask you why you're rolling back to a previous driver. Select a reason, and click "Yes". If you want to, you can leave a detailed response in the "Tell Us More" field, at the bottom of the window.
4. Windows will ask you why you're rolling back to an earlier driver. Select a reason, and click "Yes". If you want to, you can leave a detailed response in the "Tell Us More" field, at the bottom of the window.

![The confirmation dialogue presented after selecting Roll Back Driver.](./img/installing-and-updating-drivers/troubleshooting/driver-rollback-confirmation.png)

5. Windows will then restore your driver to the previous version, which could take up to 5-10 minutes.
5. Windows will then restore your driver to the earlier version, which could take up to 5-10 minutes.

![The prompt to restart your computer, shown after rolling back a driver.](./img/installing-and-updating-drivers/troubleshooting/hardware-change-restart-prompt.png)

Expand Down Expand Up @@ -173,11 +227,11 @@ Safe mode is a diagnostic tool, which loads Windows with only the essential driv

![The confirmation dialogue presented after selecting Roll Back Driver.](./img/installing-and-updating-drivers/troubleshooting/driver-rollback-confirmation.png)

5. Windows will ask you why you're rolling back to a previous driver. Select a reason, and click "Yes". If you want to, you can leave a detailed response in the "Tell Us More" field, at the bottom of the window.
5. Windows will ask you why you're rolling back to an earlier driver. Select a reason, and click "Yes". If you want to, you can leave a detailed response in the "Tell Us More" field, at the bottom of the window.

![The confirmation dialogue presented after selecting Roll Back Driver.](./img/installing-and-updating-drivers/troubleshooting/driver-rollback-confirmation.png)

6. Windows will then restore your driver to the previous version, which could take up to 5-10 minutes.
6. Windows will then restore your driver to the earlier version, which could take up to 5-10 minutes.

![The prompt to restart your computer, shown after rolling back a driver.](./img/installing-and-updating-drivers/troubleshooting/hardware-change-restart-prompt.png)

Expand Down Expand Up @@ -228,6 +282,7 @@ Safe mode is a diagnostic tool, which loads Windows with only the essential driv

### Reinstall Windows

If none of the solutions above work, you may need to reinstall Windows. This will erase all your data and applications, so make sure you have a backup. You can learn how to backup your data [here](/wiki/backup.html).
If none of the solutions above work, you may need to reinstall Windows. This will erase all your data and applications, so make sure you have a backup. You can learn how to back up your data [here](/wiki/backup.html).

You can learn how to download and reinstall Windows [here](downloading-windows).

77 changes: 0 additions & 77 deletions src/wiki/reinstalling-gpu-drivers.md

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3 changes: 1 addition & 2 deletions src/wiki/troubleshooting.md
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Expand Up @@ -40,8 +40,7 @@ This utility returns the IP configuration of your machine. If the IPv4 address b

When troubleshooting problems with your audio, video outputs or a device you connect into your system you should make sure to check that the drivers for them are properly installed on your system. If your system has recently updated them and they no longer function as desired, you can always roll back the drivers by right clicking the device in Device Manager, going to its Properties > Drivers tab and then clicking Roll Back Driver. If this still does not work well, you may wish to uninstall the drivers and then reboot the system. If you do not see drivers for your device in this utility (e.g. Unknown Device and your system does not register your device), you may wish to install them from the manufacturer's website or the CD provided along with the product.

See [this guide](reinstalling-gpu-drivers#method-3-oem-website) for a list of common graphic manufacturer websites.
Or see [this guide](installing-and-updating-drivers#troubleshooting) for a more in-depth guide for driver troubleshooting.
See [this guide](installing-and-updating-drivers#troubleshooting) for a more in-depth guide for driver troubleshooting.

Be sure to follow the manufacturer's instructions for installing the drivers as some require you to have the device plugged (or unplugged) during the installation.

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