A runtime error occurred during the loading of the COM Add-in

[R4ygen]

Problem to Solve

Just updated OneMore to the latest version (6.5.2), but it won't load. OneNote reports a runtime error. See screenshot.
I then tried to reinstall my old version (5.9.0) but same thing happens.
I've tried to install another plugin: Onetastic, it installs and works without issues.

I wanted to update because OneMore was starting to act strangely all of the sudden. When trying to save a new snippet, it kept popping up an error message telling to select something to save, even though items were selected.

Already tried to reboot my PC of course.

To Reproduce

Install OneMore under the KB5043145 update for Windows 11

Screenshots

Environment (if applicable)

• Windows Version: Windows 11 Pro 23H2 22631.4249 x64 (Surface Pro 7)
• Latest Windows update: KB5043145
• OneNote Version: Office 365 MSO (Version 2409 Build 16.0.18025.20104) 64-bit
• OneMore Version 6.5.2

Additional Context

OneMore.log

[R4ygen]

Alright I've uninstalled the KB5043145 update and it seems to work now. That's definitely the cause of the problem.
Probably the same issue as #1601

I'm still having issues about Onemore erroring out telling me to select content though, even if it is selected. And not only for snippets now that I'm doing tests.
Welp, one bug at the time. Let's fix this new windows update thing first, maybe it fixes everything.

[stevencohn]

For the continued content selection errors, do you normally run more than one open OneNote window?

[R4ygen]

For the continued content selection errors, do you normally run more than one open OneNote window?

Sometimes yeah, but it makes no difference. Tried to save a snippet after a clean reboot of the system and just one Onenote window open: still the same error.

[jfgjfgjfg]

I just updated to 6.5.2 and am running Windows 10. I don't have issues with OneMore loading but I'm also experiencing the Snippets issue:

When I try to save a snippet, I get a pop-up error to select the content for the snippet even though it's already selected.

Here's my log:

01|07:17:01.512| Starting dllhost 9096, 1498 Mhz, 16 MB, en-US/en-US, v6.5.2, OneNote 15.0, Office 16.0, 2024-10-25 19:17
01|07:17:01.512| ..Windows 10 Enterprise, Version 22H2, Build 19041, 64 bit
01|07:17:01.529| ..C:\Program Files\Microsoft Office\root\Office16\ONENOTE.EXE (16.0.18025.20160)
01|07:17:01.544| ..OnConnection(ConnectionMode:ext_cm_Startup,custom[1:Int32])
01|07:17:01.544| ..OneAddInsUpdate(custom[])
03|07:17:02.055| ..building ribbon
03|07:17:02.067| ..building ribbon colorizer commands
03|07:17:02.395| ..building ribbon groups
03|07:17:02.397| ..building context menu
03|07:17:02.397| ..cannot add ribExpandSnippetButton command to context menu, element not found
03|07:17:02.397| ..cannot add ribSaveSnippetButton command to context menu, element not found
03|07:17:02.588| ..OnStartupComplete(custom[])
03|07:17:02.588| ..starting command service
03|07:17:02.588| ..starting reminder service
03|07:17:02.588| ..starting navigation service
03|07:17:03.052| ..starting hashtag service, Ready
03|07:17:03.052| ..ready
10|07:17:03.052| hashtag service waiting, Ready
11|07:17:03.070| Running command UpdateCommand
13|07:17:03.151| ..defined 52 hotkeys for input locale 1033
07|07:17:08.247| hashtag service scanned 1124 pages, updating 0, in 2173ms
11|07:17:09.697| Running command SaveSnippetCommand
04|07:17:24.190| Running command AboutCommand

[NoYogurt8380]

I am very sorry for bothering again, I was the one with the #1601

I am not that good in computer, so can anyone help me understand, what I should do to make it work?

[R4ygen]

I am very sorry for bothering again, I was the one with the #1601

I am not that good in computer, so can anyone help me understand, what I should do to make it work?

Uninstall the update KB5043145. Here's a guide.
Install OneMore.
Reinstall the update. (Just search for updates in Windows update)

[NoYogurt8380]

Thanks for that guide. I tried my very best but was not able to find the update KB5043145 in my update history.