Skip to content

Latest commit

 

History

History
41 lines (29 loc) · 1.69 KB

README.md

File metadata and controls

41 lines (29 loc) · 1.69 KB
Raw

OTRS-Ticket-Notification-To-MS-Teams

  • Built for OTRS CE v 6.0.x
  • Send a MS Teams notification to Channel upon ticket action. E.g: TicketQueueUpdate

  1. Create incomig webhook by add Incoming Webhook app in MS Teams.Configure it, add it to specific channel and get the Webhook URL.

  2. Update the Webhook Url at System Configuration > TicketMSTeams::Queue

Queue 1 Name => MS Team Channel Webhook 1
Queue 2 Name => MS Team Channel Webhook 2
Queue 3 Name => MS Team Channel Webhook 3
Misc :: https://outlook.office.com/webhook/b30SDS10-9466-fd0c1556d9b1/IncomingWebhook/6DFGDF88
and so on..

  1. Admin must create a new Generic Agent (GA) with option to execute custom module.

Execute Custom Module => Module => Kernel::System::Ticket::Event::TicketMSTeams

[MANDATORY PARAM]

Param 1 Key => Subject
Param 1 Value => *Text Subject to be sent to the channel.
#Also support OTRS ticket TAG only.
#Also support <OTRS_OWNER_UserFullname>, <OTRS_RESPONSIBLE_UserFullname> and <OTRS_CUSTOMER_UserFullname> tag.
#Only support plain text.

Param 2 Key => Text1
Param 2 Value => *Text body to be sent to the channel.
#Also support OTRS ticket TAG only.
#Also support <OTRS_OWNER_UserFullname>, <OTRS_RESPONSIBLE_UserFullname> and <OTRS_CUSTOMER_UserFullname> tag.
#Only support plain text.

[OPTIONAL PARAM]

Param 3 Key => Text2
Param 3 Value => *Additional text to be sent to the channel.
#Also support OTRS ticket TAG only. bold, newline must be in HTML code.
#Also support <OTRS_NOTIFICATION_RECIPIENT_UserFullname>, <OTRS_OWNER_UserFullname>, <OTRS_RESPONSIBLE_UserFullname> and <OTRS_CUSTOMER_UserFullname> tag.

da.png