connectivity problem

[saso1970]

Hi Göran I try to install the butler-cw on my Server and have a Problem with connectivity please check the image

[mountaindude]

Very hard to tell what's going on without having access to the system in question.
I would however start by testing:

From the computer where you are running Butler CW, verify that you can access port 4747 on the sense server. You could do this by running

telnet sense-quadrat-dev.de 4747

on the computer where Butler CW is running.
If you don't get through to Sense, you have a network or firewall issue.
If you do get through... check AppID and double check settings in the Butler CW config file.

[mountaindude]

If you run Butler CW in Docker, you probably want to run that command from within the Docker container... as it's possible that your Docker setup doesn't properly resolve the host name sense-quadrat-dev.de.

[saso1970]

I check port 4747 and i have connectivity, check is done on AppID and that is OK but steel error 1006
this is settings files:

[saso1970]

and this is error

[rkondavei]

This issue is resolved in our case case by updating the certificates for CW.
While upgrading to QS april 2020 certificates are recreated/ restored so the certificates for cache warmer need to be updated.

[mountaindude]

Nice find!
I think the cert change was done in Feb 2020 release of Sense, so everyone using Butler CW will be affected once they upgrade past Feb 2020, I guess.

Bummer, but not really anything we can affect. Maybe some info about this in the documentation would be good. I'll put in a ticket.

[rkondavei]

Nice find!
I think the cert change was done in Feb 2020 release of Sense, so everyone using Butler CW will be affected once they upgrade past Feb 2020, I guess.

Bummer, but not really anything we can affect. Maybe some info about this in the documentation would be good. I'll put in a ticket.

Okay.. we jumped from Nov 2019 to April 2020 so we noticed it now.