CHANGELOG.md

Friday, 23 July

• Papercups Functions is now in beta 🚀 [0]
• [#916] Notify teammates with @ mentions in the dashboard 🔊 [1]
• [#919] Use canned responses/saved replies in the dashboard [2]
• [#908] Send files to customers directly from Slack
• [#917] Dashboard messages are now enhanced with more metadata 🔥 [3]

[0] Papercups Functions

[1] @ mentions

[2] Saved replies

[3] Enhanced message UI

Email	Slack

Friday, 11 June

• [#826] Implement v1 of conversation nudges/reminders [0]
• [#841] Automatically link GitHub issue to customer when URL is shared in conversation [1]
• [#789] Send messages to customers directly from customer view [2]
• [#833] Add a modal with information on keyboard shortcuts
• [#831] Fix how attachments are synced with the Gmail integration
• [#856] Support unassigning someone from a conversation
• [#790] Add inboxes per channel (chat, Slack, email) [3]
• [#815, #811] Search improvements to customers view

[0] Conversation reminders v1

[1] Automatically link GitHub issues

[2] Send messages from customer view

[3] Inboxes per channel

CleanShot.2021-04-20.at.14.39.53.mp4

Friday, 23 April

• [#759] GitHub integration v1 (associate GitHub issues with customers) [0]
• [#755] Add ability to view and create notes from the customer details page [1]
• [#743] Add basic search to customers page [2]
• [#736] Add ability to edit customer details page [3]
• [#726] Support markdown images in chat messages 🚀 [4]
• [#733] Add default company logo image for chat bubble [5]
• [#723] Support specifying customer in POST /api/v1/messages endpoint
• [#716] Reopen conversation when new reply comes in via Gmail integration
• [#715] Improve customer details page UX by reducing number of clicks
• [#703] Add ability to send user invitation emails from Account Overview ✉️

[0] Github integration v1

[1] View and create notes from customer details page

CleanShot.2021-04-20.at.14.39.53.mp4

[2] Customer search

Friday, 2 April

• [#697] The Gmail integration is now ready for beta users 🚀 [0]
• [#680] Set up v1 of our Twilio integration 📱 [1]
• [#682] Added search functionality for tags and customers
• [#686] The dashboard is now cookie free 🙅 🍪
• [#670] Set up a customer details page [2]
• [#669] You can now view conversations by tag [3]
• [#687] Upgraded Elixir to v1.11

[0] Sync with Gmail

Gmail	Dashboard	Slack

[1] Twilio integration v1

Phone	Dashboard	Slack

[2] Customer details page

[3] Conversations by tag

Monday, 22 February

• [#575] Added a page to manage your tags and group customers by tag
• [#569] Added ability to load previous conversations from the context of a single conversation [0]
• [#566] Made it possible to close/reopen conversations directly from Slack [1]
• [#563] Display conversation status dynamically in Slack thread [2]
• [#562] Support private customer notes from within Slack [3]
• [#558] Improve how we display users and customers in Slack
• [#549] Add link directly to Slack thread from dashboard [4]

[0] Load previous conversations

[1] Close/reopen conversations from Slack

[2] Slack conversation status

[3] Private notes in Slack:

In Slack (internal)	In dashboard (internal)	In chat widget (external)

[3] Link to Slack thread:

Monday, 18 January

• [#521] Added private conversation notes so you can send messages internally 🔒 [0]
• [#526] Added response time metrics so you can see how long it takes you to reply to customers 📈 [1]
• [#514] Added the ability to disconnect from Slack integration
• [#503] Started setting up the UI for managing Company information [2]
• [#483] Added private customer notes so you can keep notes on your users 📔 [3]
• Set up our beta integration for syncing Slack support channels with Papercups 🚀

[0] Private note messages:

Reply (default)	Private note

[1] Response time metrics

[2] Company management UI

[3] Private customer notes

Friday, 18 December

• [#478] Added a new Slack integration which allows you to sync Slack channel conversations with Papercups [0]
  • This is primarily for our new B2B customers 🚀
• Added new configuration options to our chat widget
  • You can now customize virtually all the of the text in the widget ✏️
  • See https://github.com/papercups-io/chat-widget#options for all the latest configuration options
• [#466] Made it clearer when the user is inactive/disconnected in the Storytime live session viewer [1]
• [#445] Added a notification sound when new messages arrive in the dashboard 🔔
• [#440] Fixed the issue where auth sessions get reset after new deployments 🐞
• [#406] Added support for API keys, for easier API access 🧑‍💻
• [#404] Added support for proactively messaging customers from the Storytime live session viewer [2]
• [#396] Huge improvements to our test suite 🎉 [3]
  • Added factories to DRY things up, sped test runner up 3x, and removed all background warning/error messages
  • Big thanks to @flmel for helping out with this! 🙏

[0] New integration: Sync with Slack

[1] Indicate user status in live session viewer:

[2] Proactively message customers:

[3] Test suite improvements:

Monday, 9 November

• Added conversation state updates to our Slack integration [0]
  • Huge thanks to @jalford14 for helping out with this! 🎉
• Added a status indicator to Storytime so you can distinguish between active and inactive users on your website [1]
• We now start a new conversation with customers if the last conversation was closed
• Fixed Slack message threads when you change your Slack integration to a new channel 🐞
• [Beta] We have a Wordpress plugin in the works, let us know if you're interested in using it!
  • Huge thanks to @ZmagoD for setting this up! 🔥

[0] Slack conversation state updates:

[1] Storytime status indicator:

Friday, 30 October

• We released v1 of our Reporting Dashboard 📈 🚀 📊 [0]
• [Beta] Adding support for another variant of the chat icon [1]
  • See it live on our website!
• Added docs for getting started with Storytime [2]
  • Storytime allows you to view your users' screen live while chatting with them
• Added a link to view the live user session from the Conversation UI [3]
• We now archive stale conversations that have been closed for over 14 days
  • Thanks for the help @daskycodes! 🎉

[0] Reporting Dashboard:

[1] New chat icon variant:

[2] Setting up Storytime:

[3] View live session:

Monday, 26 October

• Our new screen-sharing product — Storytime — is now in beta! 🚀 🔥 🎉 [0]
  • Repo: https://github.com/papercups-io/storytime
  • Website: http://storytime.papercups.io/
• You can now hide the widget toggle button and open it programmatically [1]

[0] Storytime:

[1] Hidden chat widget:

Monday, 19 October

• Fixed issues with running app in Docker
• Added an API endpoint to export customer data in CSV format
• Added ability to delete closed conversations
• Improved tests, fixed some bugs, and added better type checking 🎉

Friday, 9 October

• We released our FAQ chatbot demo 🤖 [0]
  • Check it out! https://app.papercups.io/bot/demo
• Added ability to set working hours [1]
• Customer details are shown in the Conversations UI by default [2]
• You can now add tags to your customers and conversations [3]
• Released v1.1.0 of our chat widget
• Added an Easter Egg to our chat 🔥
  • Try going to our demo page and asking "What is 2^11?" in the chat window! 🤓

[0] FAQ chatbot:

[1] Working hours:

[2] Customer details:

[3] Customer tags:

Friday, 25 September

• Admin users can now disable members of their team [0]
• Removed console logs from production
• Added debug mode for better development experience [1]
  • Can be enabled by adding ?debug=1 to the query string, or setting the REACT_APP_DEBUG_MODE_ENABLED environment variable to 1 (true)
• We now display more customer info at the top of each conversation window [2]
• [Beta] Added support for programmatically opening/closing chat widget [3]
  • Available in "@papercups-io/chat-widget": "^1.1.0-beta.3"

[0] Admin disabling user:

Admin view	User view

[1] Debug mode:

[2] More customer details:

[3] Programmatically toggle chat widget (beta):

Friday, 18 September

• Added "admin" and "user" roles to start restricting access to certain functionality [0]
• Added support for storing ad hoc metadata on a customer [1]
• Added support for callbacks in chat widget [2]
• Display company name instead of "Bot" in chat widget
• Added initial API docs (work-in-progress): https://github.com/papercups-io/papercups/wiki/API-Docs
• Fix Slack messages not triggering webhook events 🐞

[0] Admin vs User roles:

[1] Ad hoc customer metadata in chat widget config:

<script>
  window.Papercups = {
    config: {
      // ...
      customer: {
        name: 'Test User',
        email: 'test@test.com',
        external_id: '123',
        // Add whatever extra info you like here
        metadata: {
          plan: 'starter',
          registered_at: '2020-09-01',
          age: 25,
          valid: true,
        },
      },
    },
  };
</script>

[2] New chat widget callbacks:

  onChatOpened?: () => void;
  onChatClosed?: () => void;
  onMessageSent?: (message: Message) => void;
  onMessageReceived?: (message: Message) => void;

Thursday, 10 September

• [Beta] Your customers with valid email addresses will now be notified via email in case they miss a message from you 🎉
• Users can now reset their passwords [0]

[0] Reset password:

Step 1	Step 2	Step 3

Monday, 7 September

• Added the ability to display your online status in the chat widget [0]
• Display more metadata in the Customers UI [1]

[0] Online/offline status in chat widget:

[1] Customer metadata:

Friday, 28 August

• Added a new Customers UI to the dashboard [0]
• Added an alert to the Integrations page about a known Slack issue [1]

[0] Customers UI (beta):

[1] Slack integration alert:

Tuesday, 25 August

• Added support for webhook integrations [0]
  • Docs: https://github.com/papercups-io/papercups/wiki/Event-Subscriptions-with-Webhooks
• Added more customer metadata to the dashboard [1]
• Added more customer metadata to Slack messages [2]
• Added ability to disable registration without invitation for self-hosted instances
• Minor security improvements to the chat widget

[0] Setting up a webhook:

[1] Customer metadata in dashboard:

[2] Customer metadata in Slack:

Thursday, 20 August

• Added support for React Native: https://github.com/papercups-io/chat-widget-native [0]

[0] React Native support: