What's new

[Tosin-Balogun]

What

We need to provide users with contextual way to learn about the app

Why

On apps, helping users learn is a major part of the journey and is a major usability heuristic metric and dialogue principle 'suitability for learning'.

At the moment, the app only educates the user through an onboarding carousel which informs the user about the main features of the app.

There are other means to educate users about how to use the app which includes offline materials and people showing users how to do it.

What we do not do is provide a lot of this learning opportunities within the app itself.

We have seen evidence of users being affected whenever we make updates to the app, especially ones which involve changing the position of content or in some cases, users do not discover new features added to the app because no one told them.

The app conventions for this is often wrapped in a 'What's new' interrupt screen or a mini tutorial showing what new feature is and how the user can interact with it.

Another app convention is 'Tips' which is a UI overlay which points the user to specific parts of the app and informs them of what they can do

User behaviour

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Details

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Reference

https://www.nngroup.com/articles/ten-usability-heuristics/
https://www.usability.de/en/usability-user-experience/glossary/dialogue-principles.html