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<!DOCTYPE html>
<html>
<head>
<meta charset="utf-8">
<meta http-equiv="X-UA-Compatible" content="IE=edge">
<title>Manuel Aguilar's Resume</title>
<meta name="description" content="">
<meta name="viewport" content="width=device-width, initial-scale=1">
<link rel="stylesheet" type="text/css" media="screen" href="./styles/main.css">
</head>
<body>
<div id="container--main">
<section id="wrapper--hero" class="section--page">
<!-- <img id="profile-pic" src="https://www.dropbox.com/s/n9tutsb3cy9m9kv/blue-like-button-22977684.jpg?raw=1"> -->
<div>
<h1 id="user-name">Manuel Aguilar</h1>
<p id="bio">In my position as Supervisor Technical/Customer Support, at <a href="https://www.vatechamerica.com/" target="_blank">Vatech America</a>, I had the opportunity to lead as the Customer Support <a href="https://vatechtimes.com/?p=2664" target="_blank">Instructor</a>, <a href="https://vatechtimes.com/?p=2420" target="_blank">Dealer Trainer</a> traveling throughout the US and abroad to contribute at <a href="https://vatechtimes.com/?p=2194" target="_blank">Vatech Spain</a>, <a href="https://www.dropbox.com/sh/e6mqn30t63tkehv/AAA3MDU4ySkfxm1WfB-NzgFja?dl=0" target="_blank">Vatech Czech Republic</a> amongst other locations.</p>
<div id="personal-links">
<p id="email">👉 maguilar1310@gmail.com</p>
<!-- <p id="portfolio"><a href="https://sites.google.com/view/manns-portfolio/home" target="_blank">https://sites.google.com/view/manns-portfolio/home</a></p> -->
</div>
</div>
</section>
<section id="section--page">
<h2><span><i>CERTIFICATIONS</i></span></h2>
<div id="socials--list">
<a href="./assets/certs/Microsoft_Certified_Professional_Certificate_0.pdf" target="_blank"><img src="./assets/images/MCP.png"
height="50px" width="50px"
border="1px" alt=""/>
</a>
<a href="https://www.credly.com/badges/9dd0da7f-207a-4572-8172-333977b96782" target="_blank"><img src="./assets/images/Aplus Logo Certified.png"
height="50px" width="50px"
border="1px" alt=""/>
</a>
<a href="https://github.com/man1328" target="_blank"><img src="./assets/images/kisspng-github-social-media-computer-icons-logo-android-5b348490ab20f1.548940641530168464701.png"
height="50px" width="50px"
border="1px" alt=""/>
</a>
<a href="https://www.credly.com/badges/200cb160-5d2d-43ad-b6bf-2e00f1ca44be" target="_blank"><img src="./assets/images/GCC_badge_python.png"
height="50px" width="50px"
border="1px" alt=""/>
</a>
<!-- <a href="https://www.credly.com/badges/bc5019d1-bc2e-41ef-b4ec-cf6e5d3e6500" target="_blank"><img src="./assets/images/CIOS.png"
height="50px" width="50px"
border="1px" alt=""/>
</a> -->
<a href="./assets/resume/Manuel FSE.pdf" target="_blank"><img src="./assets/images/downloadResumeButton.jpg"
height="50px" width="50px"
border="1px" alt=""/>
</a>
<a href="https://www.sololearn.com/profile/20909623" target="_blank"><img src="./assets/images/Sololearn.png"
height="50px" width="50px"
border="1px" alt=""/>
</a>
<!-- <a href="https://www.credly.com/badges/76332fe5-a13b-43f4-b054-723a82fecbb0" target="_blank"><img src="./assets/images/Network Logo.png"
height="50px" width="50px"
border="1px" alt=""/>
</a> -->
<a href="https://www.credly.com/badges/a2b2e046-f34e-4a72-ac98-8a062b00d71c" target="_blank"><img src="./assets/images/GCC_badge_DA.png"
height="50px" width="50px"
border="1px" alt=""/>
</a>
<a href="./assets/certs/Microsoft_Certified_Professional_Certificate_2.pdf" target="_blank"><img src="./assets/images/MCTS.png"
height="50px" width="50px"
border="1px" alt=""/>
</a>
</div>
</section>
<section class="section--page">
<h2><span><i>SOFT SKILLS</i></span></h2>
<div id="wrapper--techstack__items">
<div class="card--techstack"><span>Problem Solving</span></div>
<div class="card--techstack"><span>Team Work</span></div>
<div class="card--techstack"><span>Flexibility</span></div>
<div class="card--techstack"><span>People Skills</span></div>
<div class="card--techstack"><span>Customer Service Skills</span></div>
<div class="card--techstack"><span>Public Speaking</span></div>
<div class="card--techstack"><span>Adaptability</span></div>
<div class="card--techstack"><span>Bilingual</span></div>
</div>
</section>
<section class="section--page">
<h2><span><i>TECH SKILLS</i></span></h2>
<ul id="qualifications--list">
<li>HTML/CSS<br />
<progress min="0" max="100" value="75"></progress>
</li>
<li>Java <br />
<progress min="0" max="100" value="58"></progress>
</li>
<li>Selenium <br />
<progress min="0" max="100" value="68"></progress>
</li>
<li>Linux <br />
<progress min="0" max="100" value="70"></progress>
</li>
<li>Python <br />
<progress min="0" max="100" value="90"></progress>
</li>
<li>Python for Data Science <br />
<progress min="0" max="100" value="70"></progress>
</li>
<li>Windows 7 <br />
<progress min="0" max="100" value="100"></progress>
</li>
<li>Windows 10 <br />
<progress min="0" max="100" value="100"></progress>
</li>
<li>Windows 11 <br />
<progress min="0" max="100" value="100"></progress>
</li>
<li>Web Scraping <br />
<progress min="0" max="100" value="65"></progress>
</li>
<li>Excel <br />
<progress min="0" max="100" value="75"></progress>
</li>
<li>BigQuery <br />
<progress min="0" max="100" value="70"></progress>
</li>
<li>Effective Presentations <br />
<progress min="0" max="100" value="75"></progress>
</li>
<li>Windows Server <br />
<progress min="0" max="100" value="100"></progress>
</li>
<li>Beautiful Soup <br />
<progress min="0" max="100" value="70"></progress>
</li>
<li>R Programming <br />
<progress min="0" max="100" value="65"></progress>
</li>
<li>SQL <br />
<progress min="0" max="100" value="75"></progress>
</li>
<li>Data Analysis <br />
<progress min="0" max="100" value="75"></progress>
</li>
<li>Web Scraping <br />
<progress min="0" max="100" value="65"></progress>
</li>
</ul>
</section>
<section id="work-history-wrapper" class="section--page">
<h2><i>EXPERIENCE</i></h2>
<!-- <div class="line-break"></div>
<div class="card--work-history">
<strong>Software Tester | Vatech America</strong>
<p>2021 - 2022</p>
<p>Project: Practice Management Software, Dental Applications (Automation Testing-Selenium)</p>
<ul>
<li>Testing Web applications 10% and Desktop applications 90% of the time.</li>
<li>Identify, document, and report software defects and issues using appropriate bug-tracking tools, ensuring clear and concise communication with the development team.</li>
<li>Experienced using Selenium with Python for automation using XPath, and CSS to locate web elements.</li>
<li>Aided in app building with partner companies (e.g. Dentrix) to create plug-ins to help facilitate workflows and upgrades or perform testing before rolling out.</li>
<li>Attained a superior TWAIN integration for x-ray imaging by collaborating with third-party software technicians.</li>
<li>Set up test environments using LAN networks to work/test with radiology equipment concerning new technologies or older technologies issues for resolution.</li>
<li>Documented and executed software tests, tasks, sub-tasks, test plans, and test cases.</li>
<li>Conducted regression testing for modifications made in the applications and new builds.</li>
<li>Applied exploratory testing to uncover hidden defects and validate software behavior in real-world scenarios.</li>
<li>Performed manual functional testing for system change requests, defects, and requirements.</li>
<li>Experienced scraping data from websites, documents, and cleaning data.</li>
<li>Wrote test cases and performed manual testing, positive and negative testing.</li>
<li>Updating the test automation suite regularly to ensure its accuracy and usefulness.</li>
<li>Collaborate with the development team to troubleshoot and resolve software issues, ensuring timely delivery of high-quality software.</li>
</ul>
</div> -->
<div class="line-break"></div>
<div class="card--work-history">
<strong>Field Service Engineer | Vatech America</strong>
<p>2012 - 2022</p>
<ul>
<li>Managed excellent customer service experience traveling throughout the US maintaining smooth CBCT radiology equipment installation 95% of the time by working the installation, calibrating, and seasoning the equipment before initial use, and also training the customers on the essential maintenance of the radiology equipment.</li>
<li>Traveled to Benco's east coast main office yearly to share field knowledge and enhance technicians' understanding of our devices. Improved their installation and troubleshooting processes, enabling them to access our live queue board for real-time visibility into tiered escalations and high-priority customer cases.</li>
<li>Enhanced MSSQL/PostgreSQL backup procedures by 20% by implementing HDD partitioning and separating image storage from meta-data information, ensuring more efficient and secure backups.</li>
<li>Represented the Technical department and supported the Sales/Marketing team at various east coast tradeshows, such as AAO-American Association of Orthodontists, Yankee Dental Congress, Greater New York Dental Meeting, Thomas P Hinman Dental Meeting and Exhibition, and AAOMS-Dental Implant Conference. Assisted Spanish-speaking customers, mitigated risks, reduced costs, and streamlined operational processes to create an exceptional tradeshow experience.</li>
<li>Improved dealer training by 80% through the introduction of hands-on training, implementation of assessments, and integration of surveys to gather feedback for continuous improvement.</li>
<li>Build and maintain strong customer relationships by delivering high-quality service, demonstrating professionalism, and effectively communicating technical information. Ensured customer satisfaction by promptly addressing their needs and concerns with exceptional customer service.</li>
<li>Conducted manual functional testing for system change requests, defects, and requirements to ensure optimal performance and reliability.</li>
<li>Achieved an 80% increase in client sales by strategically replacing competitor products and customizing customer support protocols to enhance overall satisfaction.</li>
<li>Redesigned heavy-duty traveling cases to safely transport radiology equipment valued from $40,000 to $200,000 to various trade shows across the US. Streamlined packaging and improved breakdown/setup procedures, resulting in a 95% reduction in device wear and tear and enhanced workflow efficiency.</li>
<li>Set up and configured LAN networks to integrate radiology equipment in commercial and private dental offices seamlessly.</li>
<li>Increased customer support ticket closures by 50% by reassessing the troubleshooting workflow and creation of new standard operating procedures (SOPs).</li>
<li>Traveling abroad to facilitate and execute flagship branch training program/dealer training at our Spain Branch Office. Establishing rapport through face-to-face interactions with our branch office. Evaluating and enhancing basic training procedures for all devices and associated software. Sharing data, insights, and solutions for future collaborations.</li>
<li>Expertly resolved issues related to PCs/Servers/ThinClients/Laptops connecting to X-Ray devices (CBCT, PANO, CEPH) with fiber optics/frame grabbers/ethernet/SCSI/serial(db9) connections.</li>
<li>Assisting doctors and staff in cleaning, adjusting, and troubleshooting issues related to imaging discrepancies in their radiology equipment, including PANO/CBCT/CEPH/INTRA-ORAL images.</li>
<li>Maintained accurate and detailed service records, documenting work performed, parts utilized, and time spent on each task. Prepared comprehensive service reports and documentation, including findings, recommendations, and follow-up actions required.</li>
<li>Stay updated on the latest industry trends, technologies, and best practices related to the equipment or systems serviced. Proactively identify opportunities for process improvements, cost reductions, or service enhancements and contribute to their implementation.</li>
</ul>
</div>
</section>
<section id="work-history-wrapper" class="section--page">
<h2><i>PROJECTS</i></h2>
<div class="line-break"></div>
<div class="card--work-history">
<strong>BENCO CALL CENTER TECHNICAL TRAINING</strong>
<p>Traveled to Benco's east coast main office to impart them with field knowledge while familiarizing technicians with our devices and
improving their installation/troubleshooting process when helping onsite technicians. Giving them the ability to view our live queue board
viz to show the tier/escalation/hot customer process on the fly for full immersion of the situations.</p>
</div>
<div class="line-break"></div>
<div class="card--work-history">
<strong>CZECH TECHNICAL TRAINING PRESENTATION</strong>
<p>Accomplished customer support presentation at the Vatech Czech branch in order to impart the growth and success of the US branch.
Establishing rapport with our branch office in face to face interactions. Reassessed the basic training procedures regarding all our
devices and their pertaining software. Went through common issues and their solutions at the time and shared new lines of data
repositories for future collaborations.</p>
</div>
<div class="line-break"></div>
<div class="card--work-history">
<strong>VATECH SPAIN DEALER TRAINING</strong>
<p>Executed training to communicate the field knowledge while familiarizing technicians with our devices and improve their
installation/troubleshooting process when helping onsite or remotely. After relaying and discussing the materials/presentation, we
created mock situations that technicians commonly have to deal with (which we previously discussed), and had all the attendees get
together to solve the created issues, to make sure the information is ingrained.</p>
</div>
<div class="line-break"></div>
<div class="card--work-history">
<strong>TRADESHOWS EAST COAST</strong>
<p>Traveling throughout the east coast to different tradeshows. Setting up, breaking down, working the floor aiding with Spanish speaking
customers, while representing the Technical department, and assisting the Sales and Marketing department. Making sure all issues are
circumvented, mitigating risks while reducing costs, improving operational processes to present a fully functional well oiled tradeshow
booth for our customers.</p>
</div>
<div class="line-break"></div>
<div class="card--work-history">
<strong>DEALER TECHNICAL TRAINING</strong>
<p>Executed technical training for our dealers at the Fort Lee, NJ location. The purpose of the training was to familiarize technicians with
our devices and improve their installation/troubleshooting process. Giving them hands on experience on common mistakes and solutions
on devices they install and troubleshoot in the field. Passing down knowledge from my own past experiences to help future techs in their
installation/troubleshooting journeys.</p>
</div>
<div class="line-break"></div>
<div class="card--work-history">
<strong>VATECH SPAIN CUSTOMER SUPPORT TRAINING</strong>
<p>Accomplished training of the Spain branch office in order to impart the growth and success of the US branch. Establishing rapport with
our branch office in face-to-face interactions. Reassessed the basic training procedures regarding all our devices and their pertaining
software. Went through common issues and their solutions at the time and shared new lines of data repositories for future
collaborations.</p>
</div>
<div class="line-break"></div>
<div class="card--work-history">
<strong>TRADESHOW CASES</strong>
<p>Re-engineered new heavy-duty traveling cases in order to safely transfer $40,000.00 ~ $200,000.00 radiology equipment to all
tradeshows across the US. Making sure to keep the packaging of the device as streamlined as possible, which involved creating new
cases that would allow the device to be compressed just enough to keep it from damage in transit and keep us from breaking down the
equipment all the time to ship from city to city. Not only would it help 95% on the device wear and tear but it would also speed up our setup
or breakdown process in general.</p>
</div>
</section>
<section class="section--page">
<h2><i>Education</i></h2>
<div class="line-break"></div>
<div class="card--work-history">
<strong> Coursera | Mountainview, CA </strong>
<!--<p>2023</p>-->
<p><strong>Google Data Analytics Certificate</strong></p>
<p>Those who earn the Google Data Analytics Certificate have completed eight courses, developed by Google, that include hands-on, practice-based assessments and are designed to prepare them for introductory-level roles in Data Analytics. They are competent in tools and platforms including spreadsheets, SQL, Tableau, and R. They know how to prepare, process, analyze, and share data for thoughtful action.</p>
</div>
<div class="line-break"></div>
<div class="card--work-history">
<strong> Coursera | Mountainview, CA </strong>
<!--<p>2022</p>-->
<p><strong>Google IT Automation with Python Certificate</strong></p>
<p>This six-course certificate, developed by Google, is designed to provide IT professionals with in-demand skills -- including Python, Git, and IT automation -- that can help them advance their careers. The hands-on curriculum is designed to teach learners how to write code in Python, with a special focus on how this applies to automating tasks in the world of IT support and systems administration.</p>
</div>
<div class="line-break"></div>
<div class="card--work-history">
<strong> PC Age Career Institute | Jersey City, NJ</strong>
<!--<p>2010</p>-->
<p><strong>Diploma in Internetwork Engineering</strong></p>
<p>Program Provides comprehensive training, including theoretical concepts and hands-on practice, with the expertise and skills to work as a Network Administrator/Engineer or Computer/Network Support Specialist.</p>
</div>
</section>
</div>
</body>
</html>