| Name | Type | Description | Notes |
|---|---|---|---|
| visitor_id | String | visitor’s ID received <a href="https://developers.brevo.com/docs/conversations-webhooks\">from a webhook</a> or generated by you to <a href="https://developers.brevo.com/docs/customize-the-widget#identifying-existing-users\">bind existing user account to Conversations</a> | |
| text | String | message text | |
| agent_id | String | agent ID. It can be found on agent’s page or received <a href="https://developers.brevo.com/docs/conversations-webhooks\">from a webhook</a>. Alternatively, you can use `agentEmail` + `agentName` + `receivedFrom` instead (all 3 fields required). | [optional] |
| received_from | String | mark your messages to distinguish messages created by you from the others. | [optional] |
| agent_email | String | agent email. When sending messages from a standalone system, it’s hard to maintain a 1-to-1 relationship between the users of both systems. In this case, an agent can be specified by their email address. | [optional] |
| agent_name | String | agent name | [optional] |