"Unable to restore session" error with non-functional "Sign Out" / "Send logs" buttons

[sheeeng]

Steps to reproduce

1. Where are you starting? What can you see?

Outcome

What did you expect?

It should load Element Desktop properly.

What happened instead?

Operating system

macOS 15.1 (24B83)

Application version

Version 1.11.85 (1.11.85)

How did you install the app?

https://element.io/download

Homeserver

matrix.org

Will you send logs?

No

[t3chguy]

Without logs there is nothing to look at here

[sheeeng]

Without logs there is nothing to look at here

How can I get logs?

[t3chguy]

Its right there in your screenshot, also in the issue template you filled out

[sheeeng]

Its right there in your screenshot, also in the issue template you filled out

I did click on it, but nothing happens after I clicked Send logs. How to work around it?

[richvdh]

duplicate of #1816?

[GhostBP112]

I have the same problem, as the mentioned picture above pops up, I can't press both buttons to open the log or to log out.
I already reinstalled Element with the version "1.11.86 universal", downloaded from the original Website.
After the installation, same problem appears.

Edit: For the problem that you can't click on any button: Just use Tab to scroll through the Buttons and hit Enter to logout / generate logs.
This worked for me. Now it's running again.

[richvdh]

@GhostBP112: did you manage to get it to send logs?

[GhostBP112]

Unfortunately, I first tried to log out and restore the session, which in my case worked without any problems.
Are the logs also saved locally so that I can still make them available for you?

FYI: I spoke to colleagues earlier today who said that this behavior has also occurred also on Windows systems too - but only the problem with the non working Buttons, not the "Unable to restore session".

[richvdh]

Are the logs also saved locally so that I can still make them available for you?

Unfortunately no, a logout will flush them.