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provider ServiceNow onPremise #218

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gwendalpraud opened this issue Apr 11, 2022 · 1 comment
Open

provider ServiceNow onPremise #218

gwendalpraud opened this issue Apr 11, 2022 · 1 comment

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@gwendalpraud
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Hi,
It's not an issue but an optimization proposal
I would like to use this plugin with the ServiceNow provider but I use an on-premise version of ServiceNow and this plugin doesn't work with an on-premise version.
So I modify the file modules/centreon-open-tickets/providers/ServiceNow/ServiceNowProvider.class.php on line 402, 481 and 570.
I delete '.service-now.com' on each line and I give the URL:port on the instance field on the interface.

So it works
I think you can do this optimization and saying the instance name must contains '.service-now.com' in the field in the case of a saas version
Thinks a lot for this plugin

@tanguyvda
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Hello,

thanks for your feedback.
we will look into that to have a compatibility between saas and on prem'

have a nice day

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