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Keep the thank you page if the user reloads at thank you page? #2055

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lmcbhvu opened this issue Jun 22, 2020 · 1 comment
Open

Keep the thank you page if the user reloads at thank you page? #2055

lmcbhvu opened this issue Jun 22, 2020 · 1 comment
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bug Something isn't working medium priority not high, not low, but medium!

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@lmcbhvu
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lmcbhvu commented Jun 22, 2020

Summary

To be consistent with PR- Bookmark reload (#2020), when the user reloads pages (except the thank you page), it will take the user to the privacy page to start the report again. With this new implementation, if the user reloads the thank you page, it will clear the page (No report ID) and the link "Create a new report" will be disappeared. If the user wants to report another incident, they will not have a chance because the link "Create a new report" does not exist

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Are there any related issues you consider out of scope for this issue that could be addressed in the future?

@lmcbhvu lmcbhvu added bug Something isn't working needs prioritization We have to prioritize this issue labels Jun 22, 2020
@stephaniemgauthier stephaniemgauthier added medium priority not high, not low, but medium! and removed needs prioritization We have to prioritize this issue labels Jun 22, 2020
@justinr86 justinr86 assigned justinr86 and unassigned justinr86 Jun 23, 2020
@DianeLiu2019 DianeLiu2019 self-assigned this Jun 23, 2020
@DianeLiu2019 DianeLiu2019 removed their assignment Jun 25, 2020
@rubinahaddad
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rubinahaddad commented Jun 25, 2020

@DianeLiu2019 For the thank you page, on reload, please keep the user on the thank you page, with the report ID saved, and the 'Create a new report" link available. At this point in the journey, on reload, we wouldn't want to send the user to any other page without explicit action by the user (i.e. they press a link, button...etc), as there is valuable information on the thank you page for their next steps.

@lmcbhvu lmcbhvu changed the title Should we direct the user to start page if the user reloads at thank you page? Keep the thank you page if the user reloads at thank you page? Jul 6, 2020
@dengcn dengcn self-assigned this Aug 11, 2020
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