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UX Principles

Laura Ponce edited this page Dec 18, 2019 · 3 revisions

High-level principles to guide the design and decision-making process.

Be guiding

  • Be guiding while also giving users the freedom to go at their own pace
  • Show what’s coming up next
  • Make help readily accessible for those who need it
  • Ask questions in plain language

Be clear about what is expected

  • Anticipate questions and provide answers
  • Only ask for what’s necessary
  • Share specific examples

Do the hard work to make it simple

  • Do the math for them
  • Make it hard to make mistakes
  • Check the inputs and indicate potential issues

Put everything in context

  • Keep conversations in the context of what’s being referenced
  • Organize related information together
  • Follow an intuitive workflow

How we work

eAPD documentation

Design documentation

Technical documentation

Operations and Support documentation

Recovery Plans

Operations Runbooks

Quality Documentation

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